Reliable Salesforce Service-Cloud-Consultant Exam Prep - Service-Cloud-Consultant Relevant Answers

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VCETorrent offers verified, authentic Salesforce Service-Cloud-Consultant Real Questions and answers, which are essential for passing the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant). These questions and answers have been designed by Sitecore experts and can be easily downloaded on a PC, MacBook, or smartphone for comfortable and convenient learning.

Salesforce Service-Cloud-Consultant exam is designed to test the knowledge and skills of professionals who work with the Salesforce Service Cloud platform. Salesforce Certified Service cloud consultant certification is ideal for those who want to demonstrate their ability to implement and maintain Service Cloud solutions for their organizations. Service-Cloud-Consultant Exam covers a wide range of topics, from service cloud architecture to integration and automation.

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Service-Cloud-Consultant Relevant Answers & Valid Service-Cloud-Consultant Exam Duration

Candidates who become Salesforce Service-Cloud-Consultant certified demonstrate their worth in the Salesforce field. Service-Cloud-Consultant certification is proof of their competence and skills. This is a highly sought after credential and it makes career advancement easier for the candidate. To become Salesforce Service-Cloud-Consultant Certified, you must pass the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) Exam. For this task, you need actual and updated Service-Cloud-Consultant Questions.

Salesforce Certified Service cloud consultant Sample Questions (Q55-Q60):

NEW QUESTION # 55
Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support Support agents are certified on one or more specific product lines.
CK would like to provide support through chat, social, email, video, and web and are striving for a consistent customer experience. Agents will be trained in one or two of the new support methods, in addition to voice support.
What is the recommended solution to meet the requirements?

A. Knowledge One with Article Recommendations
B. Live Agent and Live Message
C. Omni-Channel with Skills-Based Routing.
D. Experience Cloud with self-support

Answer: C

Explanation:
Explanation
Omni-Channel with Skills-Based Routing is the recommended solution to meet the requirements of Cloud Kicks (CK). Omni-Channel is a feature that allows you to manage the distribution and prioritization of work items (such as cases, chats, leads, or orders) across different channels (such as voice, chat, social, email, video, and web) and agents. Skills-Based Routing is a type of routing model that assigns work items to agents based on their skills and skill levels. For example, an agent who is certified on a specific product line and trained in chat support can receive chat requests related to that product line. Omni-Channel with Skills-Based Routing can help CK provide support through multiple channels, ensure a consistent customer experience, and match work items with agent expertise. Verified References: Service Cloud Consultant Certification Guide & Tips, Omni-Channel Overview, Set Up Skills-Based Routing

NEW QUESTION # 56
Universal Container's agent's need to be more productive when cases. Agent want to send email to customers prior to violating an SLA based on three different SLA levels using macros.
What two solutions can a consultant suggest to meet the agent's requirements?
Choose 2 answers

A. Create a formula to build the macro logic around
B. Add multiple ELSE IF blocks after the IF block
C. Add a formula block to the macro
D. Add conditional logic to the instructions

Answer: A,C

NEW QUESTION # 57
Universal Containers is implementing the Salesforce Service Cloud in its contact center and has requirements listed below.
* 2.000 agents are implemented globally 24/7 operations
* Open case data will be migrated from a legacy system
* New cases will be created in one system only
Which deployment method should be recomended?

A. Deploy based on the number of trainers available
B. Migrate case data and deploy to all users at office
C. Deploy in phases using countries as pilots
D. Migrate agents to Force.com Connect Offline during deployment

Answer: C

NEW QUESTION # 58
Universal Telco sells and supports a line of smart phones. The company offers support via phone,
email-to-case, web-to-case, and a customer portal. The call center manager is incented to drive support
through customer self-service. Which report should be included on the manager's dashboard? Choose 3
answers

A. Knowledge Article Usage
B. Average Call Handle Time
C. Escalated Calls
D. Cases by Support Channels
E. Number of Portal Logins per Day

Answer: A,D,E

NEW QUESTION # 59
Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

A. Enable the Moderation feature to automatically create cases from posts.
B. Select two Twitter or Facebook accounts.
C. Create and assign permission sets to give agents social account access.
D. Retrieve Social Studio credentials.

Answer: B,C

NEW QUESTION # 60
......

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Reliable Salesforce Service-Cloud-Consultant Exam Prep - Service-Cloud-Consultant Relevant Answers

Service-Cloud-Consultant Relevant Answers & Valid Service-Cloud-Consultant Exam Duration

Salesforce Certified Service cloud consultant Sample Questions (Q55-Q60):

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